Overall, I have concerns about the product quality and customer service provided by ECHT. In the end they did not want to refund me and I had to go through Paypal. I have found that even after sending over 12 photos, it can still be challenging to have a faulty item replaced or refunded, and ECHT may even suggest the customer attempt a repair by cutting off the stitching. Verification requirements of photo: - The photo shows both the issue and the ECHT logo or size tag in the one photo, - The photo is clear and in jpeg or pdf format only, - If multiple items have issues, 1 photo and both showing ECHT logo and issue, - The item must not be worn at the time of the photo. Their verification requirements for such images, including having both the issue and ECHT logo or size tag visible in a single, clear, and JPEG or PDF-formatted photo, can be particularly challenging. ![]() Additionally, I have encountered difficulties with their return policy, particularly in providing the required photographic evidence of faults in their products. For instance, I recently purchased the Arise leggings for $77 and they quickly deteriorated. At the time it was $55 and an amazing pair of leggings I still have to this day. I think the Pima range was my first time buying from Echt. Ole Gamer Joe reviews Ever Forward on Steam/PCA review code was provided for purpose of this review. While I previously enjoyed shopping both the men's and women's ranges, I have observed a lack of focus on men's clothing and high prices for low-quality items. I have been a customer of ECHT since 2019 and have noticed a decline in the quality of their products and customer service. I would not purchase from them again because of the infuriating customer service. Then at the end of all the drama they only refunded $5.10 after originally having no issue releasing a $12 credit note. After so many back and forward emails basically being lied to, I had to write a letter and post it to them advising that I would have to escalate with the ACCC because they gave me a $12 credit note instead of a refund - even though I repeatedly asked for a refund and I met the requirements for a refund according to their own policy. The exchange went through smoothly but when it came time to get my refund back it was hell. There was a price difference on my exchange so they owed me the $12 difference. ![]() I needed to exchange it first though because my size sold it out by the time my first order arrived and what I had received was too small. I ordered a jogger set which I actually really like. ![]() I cant speak for everyone, but my experience was good, and I plan to build our business relationship further as my brand continues to grow.It’s the Repulsive Customer Service for Me They were very communicative throughout the process as I've spoken to and have gotten to know a few people from the Zega operations. I've even referred a few business associates to them for production. The joggers I ordered helped me take my brand to the next level and I look forward to doing business with them again soon. They were of great quality and fit very good. Leave a rating and review on Apple Podcasts or tag me on social media to share. Once I received my order, I must say I was impressed with the finished product. ![]() I paid a bit more, but Zega ate the charge for me, which I thought was admirable. I sent the down payment, and once everything was complete, instead of wiring the money, I sent it thru paypal, which gave me some security. Forward Forever.Available sizesSmall, Medium, Large, XL, 2XL, 3XLLightweight and soft, the shirt feels like one youve had. The upfront money is to start & complete your order. I was also very skeptical about the advance payment, but this is business and I know how the business works. Once the sample was done I received pics, and being not 100% satisfied, they went back to production and the 2nd sample was much greater and was exactly what I envisioned. It was definitely a grueling process, as it as my first time working with a manufacturer and they were creating my product from scratch strictly thru pictures, written, and verbal communication. I was able to send images of designs and was given a quote within 48hrs, which was vital to me because I have to take detailed info to my investors. What impressed me the most was the quick follow up. I cant even remember how I stumbled upon Zega Apparel, but somehow I contacted a rep and we just built a good relationship over the phone first. I searched over a period of 2 years trying to find a manufacturer for my brand that could make exactly what I wanted and how I wanted it made, with low minimums and a great price point. Good afternoon, My name is Damien Sheppard, Owner & Creative Director of designer brand Manufactured Products(MP).
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